Last Updated: September 2026

Fountainhead Home Services respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, contact us, request service, subscribe to communications or otherwise interact with Fountainhead Home Services.

1. Information We Collect

Depending on how you interact with us, we may collect personal information such as:

• your name;
• email address;
• telephone number;
• home or service address;
• information you provide through website forms;
• information about the service you are requesting;
• appointment and service history;
• communications between you and Fountainhead Home Services;
• marketing and communication preferences; and
• other information you voluntarily provide to us.

Our website may also automatically collect certain technical information, such as your IP address, browser type, device information, referring website, pages viewed and general website usage information.

2. How We Collect Information

We may collect personal information when you:

• submit a form through our website;
• contact us by phone or email;
• request, schedule or receive a service;
• request a quote or estimate;
• subscribe to our newsletter or marketing communications;
• respond to a promotion or campaign;
• communicate with our employees or technicians; or
• otherwise provide information directly to us.

We may also collect certain website usage information automatically through cookies and similar technologies.

3. How We Use Personal Information

We may use personal information to:

• respond to inquiries and service requests;
• schedule and manage appointments;
• provide HVAC, plumbing and related home services;
• prepare estimates, quotes, work orders and invoices;
• communicate with you regarding your appointment or service;
• provide customer support and follow-up;
• maintain service and customer records;
• administer warranties or service-related obligations;
• improve our services and customer experience;
• operate, maintain and improve our website;
• understand website traffic and usage;
• send newsletters, maintenance reminders, promotions or other marketing communications where permitted by law;
• prevent fraud, misuse or security incidents;
• meet legal, regulatory, accounting and business requirements; and
• otherwise carry out purposes that are reasonable and appropriate to our relationship with you.

We will only collect, use and disclose personal information for reasonable purposes and as permitted or required by applicable law.

4. Consent

Where required, we obtain consent before collecting, using or disclosing personal information.

The form of consent may depend on the nature and sensitivity of the information and the circumstances in which it is collected.

You may withdraw your consent to certain uses of your personal information, subject to legal, contractual or operational restrictions and reasonable notice.

Withdrawing consent may affect our ability to provide certain services where the information is reasonably required to provide those services.

5. Email and Marketing Communications

If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send you information about home maintenance, seasonal reminders, services, promotions and other Fountainhead Home Services updates.

We send commercial electronic communications in accordance with applicable Canadian anti-spam legislation.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending service-related communications that are necessary to manage an appointment, transaction or existing customer relationship.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site, measure website performance and support marketing activities.

Cookies are small files stored on your device by your web browser.

Depending on the technologies used on our website, cookies may include:

• Essential cookies, which help the website function properly;
• Analytics cookies, which help us understand website traffic and usage; and
• Advertising or marketing cookies, which may help measure campaigns or deliver more relevant advertising.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

Where required by applicable law, we will obtain appropriate consent for the use of non-essential cookies or similar tracking technologies.

7. How We Share Information

We do not sell your personal information.

We may disclose personal information to employees, contractors and service providers where reasonably necessary to operate our business and provide services.

These may include providers that assist us with:

• website hosting and maintenance;
• appointment scheduling;
• customer relationship management;
• email and communications;
• payment processing;
• analytics and website performance;
• advertising and marketing; and
• other technology and administrative services.

We may also disclose information where required or permitted by law, including in connection with legal proceedings, regulatory requirements, fraud prevention, safety concerns or a business transaction.

Service providers are expected to use personal information only for authorized purposes and to protect it appropriately.

8. Service Providers Outside Canada

Some technology and service providers we use may store, process or access personal information outside Canada, including in the United States or other jurisdictions.

When information is processed outside Canada, it may be subject to the laws of the jurisdiction where it is stored or processed and may be accessible to courts, governments, law enforcement or regulatory authorities in accordance with those laws.

You may contact us using the information below if you have questions about our use of service providers outside Canada or our related policies and practices.

9. Protecting Your Information

We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss or destruction.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet applicable business, accounting, warranty, legal and regulatory requirements.

When personal information is no longer reasonably required, we take appropriate steps to securely destroy, delete or anonymize it.

11. Accessing or Correcting Your Information

You may request access to personal information Fountainhead Home Services holds about you and may request correction of inaccurate or incomplete personal information, subject to applicable legal exceptions.

Requests should be made in writing using the contact information below.

We may need to verify your identity before processing an access or correction request.

12. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policy of any third-party website or service you use.

13. Children's Privacy

Our website and services are intended for adults seeking residential home services and are not directed toward children.

We do not knowingly collect personal information from children through the website for marketing purposes.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal requirements.

The current version will be posted on this page and identified by the "Last Updated" date above.

15. Privacy Questions and Requests

Questions, concerns, access requests or correction requests relating to personal information may be directed to our designated privacy contact:

Privacy Contact
Fountainhead Home Services
Bay 1, 1540 Hastings Crescent SE
Calgary, Alberta T2G 4E1
Phone: 825-883-4663
Email: info@fhs-inc.ca

If you have a concern about our handling of your personal information, please contact us so we can review and respond to your concern.